1ten365 Terms and Conditions

1. General Terms

These terms and conditions form a binding agreement between the 1ten365 platform and its users. By accessing or using this platform, you are giving your consent to abide by all these terms.

1ten365 is an online betting and live casino platform that provides services for Bangladeshi users. By using this platform, you acknowledge the following:

• You have read and understood these terms and conditions in full.
• You are 21 years of age or older and are legally capable of entering into this agreement.
• Participating in online gaming activities is not legally prohibited in your jurisdiction.
• You are using this platform for personal entertainment purposes.

1ten365 reserves the right to change, amend, or update these terms and conditions at any time. Continuing to use the platform after changes are published will be considered as your acceptance of the new terms.

2. Account Registration and Management

To create an account on 1ten365, you must provide accurate and complete information. We reserve the right to terminate an account if false or misleading information is provided.

2.1 One Account Only

Only one account is permitted per person, household, residential address, device, or IP address. Creating or operating multiple accounts is strictly prohibited. If multiple accounts are detected, all accounts may be closed and all balances may be forfeited.

2.2 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Do not share this information with any third party. You are responsible for all activities carried out from your account.

If you suspect unauthorized access to your account, notify our support team immediately. Transferring or selling the account to another person is prohibited.

2.3 Identity Verification

1ten365 may request the following documents to verify your identity at any time:

• Government-issued identification (national ID card, passport)
• Utility bill or bank statement as proof of address
• Proof of ownership of the payment method (screenshot of bKash, Nagad, or Rocket account)

We reserve the right to hold withdrawals until verification is complete.

3. Age Verification and Adult Platform

1ten365 follows a strict age verification policy. The minimum age to participate on this platform is 21 years.

You are required to provide your correct date of birth at the time of registration. Providing a false age is a direct breach of this agreement and may lead to legal action. If an underage account is detected, it will be terminated immediately and all deposited funds may not be refundable.

If you become aware of any minor using this platform, please notify our support team immediately.

4. Deposit and Withdrawal Policy

4.1 Deposits

The following payment methods are accepted for depositing funds on 1ten365:

• bKash
• Nagad
• Rocket
• Bank Transfer

The minimum deposit amount is ৳500 for each method. Deposits are only accepted from a payment account registered in your name. Funds deposited from a third-party account will be returned and such transactions may be subject to investigation.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal processing time is generally 10 to 45 minutes. Withdrawals can only be made to the payment method used at the time of deposit.

The following conditions must be met before a withdrawal is processed:

• Identity verification must be completed.
• Applicable wagering requirements must have been met.
• There must be no active investigation on the account.

4.3 Failed Transactions

If a transaction fails for any reason, please contact our support team via live chat. If deposited funds are not credited due to a technical issue, inform us within 24 hours.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members on 1ten365 are eligible for a 150% bonus on their first deposit, up to ৳15,000. Claiming this bonus will apply a 15x wagering requirement.

For example: depositing ৳1,000 will give you a ৳1,500 bonus, making your total balance ৳2,500.

5.2 General Bonus Terms

• Each bonus offer has a specific validity period; expired bonuses will be cancelled.
• A bonus may only be used for the purpose for which it was given.
• Bonus funds cannot be withdrawn before the wagering requirements are met.
• Using multiple bonuses at the same time is generally not permitted unless specifically stated.
• In cases of bonus abuse or fraudulent activity, the bonus and any associated winnings will be forfeited.

5.3 VIP Program

The 1ten365 VIP program has three tiers: Bronze, Silver, and Gold. Weekly cashback benefits are available at each tier:

• Bronze: up to 0.5% weekly cashback.
• Silver: up to 1.0% weekly cashback.
• Gold: up to 1.5% weekly cashback.

You can advance to a higher tier based on regular activity and loyalty. VIP benefits may not be transferred to others without authorization.

6. Betting Rules

The following rules apply when placing bets on 1ten365:

6.1 Bet Validity

Once a bet has been placed and confirmed, it generally cannot be cancelled. If a bet was placed unintentionally due to a technical error, notify the support team immediately.

6.2 Odds Changes

For live events, odds may change at any time. The odds at the time the bet is confirmed will apply. 1ten365 reserves the right to cancel bets placed at incorrect odds due to technical issues.

6.3 Cancelled Events

If an event is cancelled or suspended indefinitely, the related bets will generally be considered void and the staked amount will be refunded. International betting rules may apply in special circumstances.

7. Prohibited Activities

The following activities are strictly prohibited on the 1ten365 platform:

• Creating or operating multiple accounts.
• Money laundering or conducting transactions using funds from illegal sources.
• Abusing the bonus system or collecting bonuses through fraudulent means.
• Placing bets using software bots, scripts, or automated systems.
• Harassing or intimidating other users.
• Attempting to breach the platform's security systems.
• Gaining unfair advantage through fraudulent activity.
• Operating an account using a false identity.

1ten365 reserves the right to immediately terminate an account and forfeit all balances if there is evidence of involvement in any of the above activities. The relevant legal authorities may also be notified.

8. Account Suspension and Termination

8.1 Termination by 1ten365

1ten365 reserves the right to terminate any account in the following circumstances:

• Any breach of these terms and conditions.
• Providing false or incomplete information.
• Fraudulent or suspicious activity.
• Court order or legal obligation.
• Inactive account (no login for an extended period).

8.2 Closure by User

If you wish to close your own account, please make a request via our live chat or email. Any balance may be withdrawn subject to applicable wagering requirements before the account is closed.

8.3 Self-Exclusion

To ensure responsible gaming, users may request a temporary or permanent closure of their account. For more details, please visit our Responsible Gaming page.

9. Limitation of Liability

1ten365 is not liable for the following:

• Losses caused by technical issues, server errors, or internet connection interruptions.
• Delays or errors from third-party payment methods.
• Losses resulting from a user sharing their own account details with others.
• Service disruptions caused by natural disasters or other unforeseen circumstances.

For any dispute or complaint, please contact our support team first. We consider all complaints impartially.

10. Privacy and Data Protection

Protecting your personal information is our priority. 1ten365 uses SSL encryption technology to keep all data secure. We do not sell your information to third parties.

To learn more about the collection, use, and protection of your data, please read our Privacy Policy page. The privacy policy is an integral part of these terms.

Your information may be used for the following purposes:

• Account management and identity verification.
• Payment processing and fraud prevention.
• Meeting legal and regulatory obligations.
• Platform development and improvement of service quality.

11. Applicable Law and Dispute Resolution

These terms and conditions are governed by the relevant international law. Any dispute or claim will first be attempted to be resolved through negotiation.

Dispute resolution process:

• Step 1: Submit your complaint to our support team via live chat or email.
• Step 2: If not resolved within 48 hours, the matter will be escalated to senior management.
• Step 3: If necessary, resolution through neutral mediation.

Users retain the right to seek remedies under consumer protection laws applicable in their jurisdiction.

12. Changes and Updates to Terms

1ten365 reserves the right to modify these terms and conditions at any time. For significant changes, we will notify you in the following ways:

• A notification when logging into your account.
• A notice sent to your registered email.
• A change to the "Last Updated" date on this page.

By continuing to use the platform after changes take effect, you are agreeing to accept the new terms. If you do not agree to the new terms, please stop using the platform and request the closure of your account.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to be fully in effect.