1ten365 Privacy Policy
Your personal information is completely safe with us. This policy explains how 1ten365 collects, uses, and protects your data.
1ten365 (https://1ten365.cam) places the highest importance on the privacy of Bangladeshi users. This Privacy Policy ("Policy") explains how we collect, process, store, disclose, and protect your personal information ("Data") when you use our platform. By accessing this site or creating an account, you are considered to have accepted all terms of this Policy.
This Policy may be updated from time to time. For significant changes, we will notify you at your registered email address or display a notice on the site. Continued use of the site after any changes means you have accepted the updated Policy.
What Information We Collect
1ten365 collects various types of information to provide you with our services. This information falls into two main categories:
1.1 Information You Provide Directly
Information you provide directly during registration or account management:
- Full name (in Bengali or English)
- Email address
- Date of birth (for age verification)
- Mobile number
- Postal address
- National ID (NID) or passport number (when identity verification is required)
- Financial transaction details — such as bKash, Nagad, Rocket, or bank account information
1.2 Automatically Collected Information
When you visit the site, our system automatically records certain technical information:
- IP address and device identifier
- Browser type and operating system
- Time, date, and duration of site visits
- Pages visited and navigation patterns
- Information collected through cookies and similar technologies
- Referral URL (where you came from before reaching the site)
Purpose of Information Use
1ten365 uses your information only for specific and legitimate purposes. Below is a detailed explanation of the reasons we process your data:
Account Management
Completing the registration process, verifying identity, and keeping your account secure.
Financial Transactions
Processing deposits and withdrawals, complying with anti-money laundering (AML) regulations, and preventing fraud.
Customer Support
Responding to your inquiries, complaints, and support requests, and resolving issues promptly.
Security and Safety
Detecting suspicious activity, preventing fraudulent transactions, and maintaining platform security.
Service Improvement
Analyzing usage patterns to improve platform performance and user experience.
Communication and Notifications
Sending important updates, bonus offers, and relevant promotional information (subject to your consent).
Cookie Policy
The 1ten365 site uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help remember information about your visit.
3.1 Cookies We Use
- Essential Cookies: Strictly necessary for login sessions and security.
- Functional Cookies: Remember your preferences and language settings.
- Analytics Cookies: Collect site usage statistics to help improve our services.
- Performance Cookies: Monitor page loading speed and technical errors.
3.2 Cookie Controls
You can reject or delete cookies by changing your browser settings. However, disabling cookies may cause some features of the site to not work properly.
Sharing Information with Third Parties
1ten365 does not sell your personal information. However, we may share information with third parties in the following limited circumstances:
4.1 Service Provider Partners
To operate our platform, we work with trusted third-party technology providers — such as payment processing infrastructure (bKash, Nagad, Rocket integrations), server hosting, and cybersecurity providers. These partners are given access only to the information necessary to carry out their designated responsibilities, and they operate under strict confidentiality agreements.
4.2 Legal Obligations
We may disclose information when legally required to do so by court order, regulatory authority directive, or a valid request from a law enforcement agency.
4.3 Business Transfers
In the context of business activities such as mergers, acquisitions, or asset sales, your information may be transferred to the new controlling entity. In such cases, we will provide you with advance notice.
Data Retention and Security
5.1 Retention Period
We retain your information only for as long as it is necessary or legally required. Even after account closure, certain information may be kept for a specified period for financial audit and anti-fraud purposes. This period depends on applicable laws and regulations.
5.2 Technical Security Measures
To protect your information, 1ten365 implements the following technical measures:
- SSL Encryption (SSL/TLS): All data transferred between your browser and our servers travels through an encrypted channel.
- Data Encryption: Sensitive information is stored on servers using industry-standard encryption.
- Access Controls: Only authorized personnel have access to your information, and they are bound by confidentiality agreements.
- Regular Security Audits: Our systems undergo regular security testing.
- Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access.
- Two-Factor Authentication: An additional verification layer is provided for account security.
5.3 Response to Data Breaches
In the event of a data breach, we will promptly notify affected users and take all necessary steps to minimize harm.
Your Rights and Choices
1ten365 believes you should have full control over your own information. Your key rights are described below:
Right to Access
You have the right to know what information we hold about you and to request a copy of it.
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted, though some data may be required to be retained under legal obligations.
Right to Withdraw Consent
You may opt out of marketing communications or withdraw your consent to data processing at any time.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Data Portability
You may request to receive the information you have provided in a structured, machine-readable format.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request within 30 days.
Protection of Minors
1ten365 follows a strict policy on protecting minors (those under 21). Our platform is intended only for users aged 21 and above.
- An age verification process is followed at the time of registration.
- If a user is found to be a minor, their account is immediately closed and their information is deleted.
- We do not knowingly collect any information from minors or send them marketing communications.
- If you believe a minor is using our site, please let us know at [email protected].
International Data Transfers
Our servers and technology infrastructure may be located in various countries. If your information is processed or stored outside Bangladesh, we ensure that the highest security measures are in place in accordance with international data protection standards.
When entering into agreements with third parties, we ensure they are capable of providing the same level of privacy protection.
Changes to the Policy
1ten365 reserves the right to update this Privacy Policy at any time. If significant changes are made to the Policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notice will be displayed on the site's main page.
- The "Last Updated" date at the top of the Policy will be changed.
Continued use of the site after any changes means you have accepted the updated Policy. If you object to any changes, please contact us to close your account and delete your information.
Contact Us
For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact us:
Privacy and Data Protection Team
- [email protected]
- 24/7 Live Chat — directly from any page on the site
- Response time: typically within 30 business days